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United changes policy, crew can't displace seated passengers

18 April 2017

The airline said that in future, off-duty crew members would be allocated seats at least an hour before departure to avoid customers being turfed off flights after boarding.

That's right: While regular agents will now be able to offer passengers $2,000 (up from their prior offer of $800), supervisors can go up to a whopping $9,950 (a HUGE increase from the previous $1,350 maximum).

United Airlines pilots want it known that they had nothing to do with the incident in which a passenger was violently dragged off a United Express plane in Chicago.

United Airlines is changing its policy on booking crew on flights in the wake of a passenger being dragged off an overbooked plane.

Cellphone video of the incident sparked widespread outrage aimed at United.

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The treatment of Dao sparked worldwide outrage, as well as multiple apologies from the carrier, and raised questions about the overbooking policies of airlines.

The policy change was announced internally on April 14, the Associated Press reported. Forty-four percent of respondents who said they'd heard about United recently claimed they'd choose the more expensive American flight with a layover, according to the poll.

Lawyers for Dao have moved to preserve evidence from the flight, filing a motion to keep surveillance videos and other materials related to United Flight 3411 in preparation for a possible lawsuit.

Dao suffered a broken nose and concussion during the incident and spent several days in the hospital, his attorney Thomas Demetrio said Thursday. "This is one of our initial steps in a review of our policies". Some passengers who have already booked a flight with the airline reportedly cancelled their tickets and vowed they will never fly with United again.

Earlier this week, United CEO Oscar Munoz said on ABC's "Good Morning America" that if the airline ever does need to boot a paying customer off a flight, law enforcement officers will no longer be involved.

United changes policy, crew can't displace seated passengers