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Walmart (WMT) Shares Soar After Announcement of Latest Mobile Express Returns App

11 October 2017

Returning those items for one reason or another, not so much. First, you have to select the transaction and the item that you want to return then follow the prompts until the process is complete.

Earlier this year Amazon launched what it calls "returnless refunds", a policy that enables Amazon or third party sellers to offer a refund without taking back an item that may be expensive to ship and hard to resell. And, it seems the big-box retailer is onto something. An app-only returns line will be created at stores for users.

Using the Walmart phone app, guests can preselect items they want to return before entering the stores, which will be equipped with special Mobile Express Lanes set up for just this goal, according to USA Today.

Some customers who buy disposable products, like soap or the incorrect shade of lipstick, will be encouraged to use the app to obtain a refund, then throw the product away.

Wal-Mart WMT, +5.15% said Tuesday that the company plans to open fewer than 15 Supercenters and fewer than 10 Neighborhood Markets in the USA fiscal 2019. This new programs is basically to better serve the in-store returns, named as "Mobile Express Returns" for the online purchases.

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An American Multinational retailing corporation Walmart has come up with the faster as well as simple returns process, unlike the other retail. The company spent more than $3 billion to acquire online retailer Jet.com in 2016 and has focused on building out its online grocery business.

Eager to streamline the often frustrating task of merchandise returns, Walmart will introduce Mobile Express Returns. The new tweaks help customers save time when they decide to return items that were bought online. 9, the new service will enable online customers to use the Walmart app to begin the returns process - before even heading to their local store.

The returns will take just seconds this time. To increase its dominance, Wal-Mart offers a click-and-pickup grocery service, with its store employees speeding customers along by loading their cars.

And bucking the trend in a retail industry where many rivals are paring their store fleets, Walmart said it plans to open a few more stores: it expect to open fewer than 15 SuperCenters in the US next year, a small uptick to be sure, but additional physical facilities to support its roughly $15 billion a year e-commerce business.

Walmart (WMT) Shares Soar After Announcement of Latest Mobile Express Returns App